HELP & FAQs
Questions, comments, or concerns? Send us an email at minushea.ml@gmail.com.
ABOUT MINUƧHEA
MINUƧHEA is natural and clean hair care brand, created by Mariam S. in 2020 based on the conviction that every hair type and style tells a story, a testament to your personal journey, deserving to be celebrated in its authentic form.
Have a question about your order? Email minushea.ml@gmail.comor send us a message here. We do our best to answer all inquiries within 1-2 business days. Please allow additional time for a response during holidays and promotional periods
Sales or other promotional offers cannot be applied to previous purchases. If you have a discount code that you forgot to apply at checkout, please reach out to minushea.ml@gmail.comfor further assistance.
Our products are available in Mali, Senegal, Ivory Coast, US Canada and France at minushea.com.
Each of our products are made as sustainably as possible and are intended to last for a long period of time. All MINUƧHEA packaging is recyclable, reusable and compostable.
Our products are made in MALI with materials sourced from all over the world specially in AFRICA to create matural and clean formulas that transform your everyday hair routine.
We never test on animals, and all of our products are 100% cruelty-free! All of our products are vegan.
Yes! All of our products are sulfate, paraben, sillicones, artificial dye, mineral oil, phthalates free. You can read our full no list here.
RETURNS & EXCHANGES
Items eligible for returns are accepted within 20 days of purchase. To initiate a return, please use our returns and exhanges email us at minushea.ml@gmail.com. All returns will be charged a handling fee which is subtracted from your total refund. Your handling fee is subject to your order value. Refunds reappear in your bank account within 5-10 business days of processing.
If you receive any products that are damaged or are not of the highest quality, we will offer you a replacement free of charge. Please prodive details here and we will be happy to help process your request.
Please contact minushea.ml@gmail.com. We will do our best to accommodate your requests but cannot guarantee that we will be able to edit your order beyond.
Upon shipment of your package, you will receive an email containing your package shipment information and a link to track the package.
We accept all major Credit Cards (Visa, Mastercard..), TapTapsend, Orange Money, Wave, Free money etc.
Yes, we do accept gift cards as a form of payment.
At this time, we do not offer a referral program or referral discount. However, this is something we are considering and working on for the future. Stay tuned.
We currently ship our products to customers in Mali, Senegal, Ivory Coast, United States, Canada and France. We are working on international expansion.
We offer two shipping options: Standard (5-10 Business Days) for U.S, Canada and France orders. Next Day (1 Business Day) are offered for Mali and Senegal only. We currently offer free standard shipping on all orders over 40.000 xof worldwide. Orders that are placed after 12pm EST will be processed on the following business day.
OUR PRODUCTS
No, all of our products are frangrances and essential oil free.
Our products are designed to fit into your basic hair routine. You can take our hair quizz to guide you.
Crafted with ingredients known for their soothing and hydrating properties such as centella asiatica, hydrolyzed rice protein, Hyaluronic Acid and Panthenol, our products are a gentle and comforting choice for those with scalp sensitivity. If you have extreme sensitivity to a known ingredient or product, it is advisable to check with your doctor before using.
Our products are well-suited for use on naturally coily, curly, wavy kinky, straight hair, also on locs. Our formula is designed to enhance health while maintaining the integrity of your unique hair texture.
By incorporating lightweight extracts and oils and avoiding heavy conditioning agents, our formula maintains hair’s natural texture without weighing it down.
Full ingredient lists are available on the shop pages. Ingredients are also listed on the product packaging.
Our products have been deemed safe for use during pregnancy and breastfeeding. However, we always suggest consulting with your physician before using.
While all our products are natural with no harsh ingredients, we recognize that children’s scalps are often more sensitive than adults. For that reason, we recommend consulting your child’s doctor and patch testing before use.
Our products focus on scalp health. This means we’re creating a nourished, protected and soothing scalp. Some users have found that this healthy environment has increased hair growth and hair thickness, but results vary.
Our products have no known side effects, but everyone reacts differently to different ingredients. If you notice any unusual symptoms like redness or irritation on your scalp or increased hair loss, stop using the product immediately and consult your doctor. You may be sensitive to one or more of the ingredients in the product!
While there are many underlying causes of dandruff, several of the ingredients in our products have been shown to soothe the scalp and target dead skin buildup, which may help improve dandruff symptoms.
We have customers of every age group who have used our products successfully and have had great results! We receive reviews from individuals who have experienced hair loss after pregnancy, menopause or as they age (gracefully, of course) and have found MINUSHEA extremely helpful in their scalp health journey.
AMBASSADOR & PARTNERSHIPS
We’re always interested in new partnership opportunities! We’d love for you to send us an email at minushea.ml@gmail.com and let us know what you have in mind.
For any opportunities and inquiries, please reach out to minushea.ml@gmail.com. If we think it’s the right ambassador for the brand, we will certainly follow up.
All wholesale inquiries can be directed to minushea.ml@gmail.com.